Order Reception

The order reception stage establishes the foundation for accurate, traceable, and compliant production.
Errors here will cascade through the entire workflow, leading to wasted materials, remakes, or unsafe products.

Objectives

• Verify accuracy and completeness of the clinical input (STL file or physical impression).

• Ensure dentist and laboratory are correctly registered in the Hundredjack SaaS platform.

• Log every order with full traceability before production begins.

Responsibilities

• Dentist: Submit STL/impression and customization details via SaaS.

• Lab Technician (Intake): Verify input files, materials, and clinical notes; assign responsible technician in SaaS.

• Hundredjack SaaS: Provide digital case file, traceability, and rejection workflow.

Procedure

1. Dentist Registration

• A dentist must first register on the Hundredjack app to be able to place an order.

2. Order Creation in SaaS

• Log the following:

  • Patient ID (encrypted / anonymized).

  • Dentist ID.

  • Product type (mouthguard).

  • Selected material type and design options.

• Attach STL file(s) or register receipt of physical impression.

• Assign a responsible technician in the system.

3. Verification of STL / Impression

• For STL files:

  • Check mesh integrity (no holes, distortions, missing anatomy).

  • Ensure occlusion and arch are complete.

  • If quality insufficient → reject and request new scan.

• For Physical Impressions (if accepted):

  • Check for tears, voids, bubbles, or deformation.

  • If impression quality insufficient → reject and notify dentist immediately.

4. Case File Creation

• Confirm customization choices (colors, graphics, logos).

• Record and lock all parameters in SaaS.

• Changes after lock-in require formal approval from Hundredjack Operations.

Checks & Controls

• Order visible and validated in SaaS.

• STL/impression verified and approved by technician.

• Dentist and lab IDs linked correctly.

• Responsible technician assigned to case file.

Output

At the end of this stage:

• A validated case file exists in SaaS, containing all required inputs and locked customization.

• Only after successful validation may the lab proceed to Model Preparation.

Compliance Notes

• Missing or poor-quality STL/impressions = automatic rejection.

• Orders from unregistered dentists = non-conformity.

• All rejections must be documented with reason codes in SaaS.